1. ABOUT THIS POLICY
1.2 EVOS is an electric vehicle management and systems operations provider that designs and manufactures EV charging stations and assists in on-site installation and in managing cost effective distribution of energy to an EV. Our systems and technologies may be purchased by third parties, such as energy retailers, with whom we interact in order to provide our services.
1.3 We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.
1.4 We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
1.5 In this Policy: (a) personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified; (b) sensitive information means personal information and includes information or opinion about an individual's racial or ethnic origin; political opinion or association; religious or philosophical belief or association; professional memberships, trade association or union membership; sexual orientation or practices; criminal record; and health, genetic or biometric information.
1.6 This Policy does not apply to the personal information of our employees.
1.7 We may change this Policy from time to time by publishing changes on our website.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
2.1 The types of personal information we collect about you depends on the dealings you have with us. Information may be collected directly by us or through third parties with whom we interact to provide our services, and may include: (a) name, address, email address and phone number; (b) the name of the organisation you work for and your professional title; and (c) your interests and preferences.
2.2 If our products are installed at your site, we may also collect: (a) the physical location of the products; (b) details concerning site installation, including photographs; and (c) electricity meter information.
2.3 If you are a contractor installing our products, we may also collect your: (a) name, address, email address and phone number; (b) electrical contractor license number; and (c) employment or contractor details.
2.4 If you are using one of our products, we may also collect information about you and your vehicle, such as: (a) your name, address, email address and phone number; (b) vehicle identification details; (c) the kilometres driven by the vehicle; and (d) vehicle locations and park time durations.
2.5 If you are applying for a job with us, we may also collect your: (a) employment history and qualifications; (b) academic records; (c) references; (d) medical information; (e) personal alternative contact details; (f) superannuation fund details; and (g) criminal history record.
3. DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM
3.1 Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question.
3.2 However, for many of our functions and activities we need your name, contact information and other details to enable us to effectively interact with you.
4. WAYS WE COLLECT YOUR PERSONAL INFORMATION
4.1 We may collect personal information from or about you in different ways, including: (a) from you directly when you interact with us, e.g., discussions, completing form, emails and other electronic communications and when you interact with our website; and (b) through third parties, and their contractors, with whom we interact to provide our services.
4.2 If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including: (a) recruiters; (b) government departments to verify your entitlement to work in Australia; (c) police agencies to obtain your criminal history record; (d) academic institutions; (e) consulting medical practitioner; (f) superannuation fund provider; (g) your current or previous employers; or (h) your referees.
5. COLLECTION OF INFORMATION VIA OUR WEBSITE
5.1 When you visit our website, we may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser. If you do disable cookies our website may not work as effectively as we intend it to.
5.2 While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
5.3 Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.
6. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
6.1 We collect your personal information for the following purposes: (a) to manage and conduct our business; (b) to provide our products and services; (c) to help us manage, develop and enhance our products and services; (d) to offer or promote our products and services; (e) to obtain feedback; (f) to help us manage, develop and enhance our websites; (g) to consider your suitability for employment; and (h) to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.
7. DISCLOSING YOUR PERSONAL INFORMATION
7.1 In conducting our business, we may disclose your personal information to: (a) members of the EVOS group of companies; (b) third parties, such as EV charger distributors and retailers and energy retailers; (c) organisations we contract to provide services on our behalf, such as software suppliers; (d) anyone to whom part of all of our assets or businesses are transferred or sold; (e) our professional advisers, including lawyers, accountants and auditors; and (f) government agencies, regulators and law enforcement agencies, or similar entities.
7.2 Some of these organisations may be located in other countries.
8. DIRECT MARKETING
8.1 EVOS and third parties, such as our EV charger distributors, may use your personal information to identify a product or service that you may be interested in. EVOS and such third parties may also use the personal information we have collected about you to contact you to tell you about new products or services and special offers that we believe may be of interest to you.
8.2 You can withdraw consent to receiving direct marketing communications from us at any time by: (a) unsubscribing from mailing lists by clicking on the link in the marketing communication; or (b) by emailing us at [email protected]
9. SECURITY AND STORAGE
9.1 We store your personal information electronically. Electronic information is stored by a third party storage provider. We take all reasonable and appropriate steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. 9.2 We keep your personal information for as long as it is required for the purpose it was collected, or as otherwise required by applicable laws. If we no longer need to hold your personal information, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected, and how it was stored.
10. ACCESS TO AND CORRECTION OF YOUR INFORMATION
10.1 We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
10.2 You may request access to, or correction of, the personal information we hold about you at any time by contacting our Privacy Officer. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how to complain.
11.1 You can make a complaint in writing to our Privacy Officer using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
11.2 If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au.
12. CONTACT US
12.1 If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact our Privacy Officer on the following details:
Address: 3/17 Gould Road Herston QLD 4006
Email: [email protected]
Dated: 9 June 2023